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FAQ

  • Refunds & Returns
    We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item. ​ We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
  • Shipping
    With regards to Royal Mail delivery, please allow 3-5 working days before contacting to track your order, if there is an issue we will be sure to get in touch within this time frame. Once your parcel has left our care, items sent via Royal Mail will be under their duty of care, if you have a tracking number, please contact them to discuss the whereabouts of your order prior to contacting us.
  • How do we Package our Deliveries?
    All of our deliveries will be packaged in biodegradable & recyclable packaging. We will do our best to provide the safest packing for fragile items.
  • Your Personal Information
    We will do our utmost to protect your private information. How we use your personal information: The store primarily uses the personal information that it collects to provide you with products, information, and services. We may use your information to track your purchase history and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records. We may share your personal information with third party companies that perform services for us, such as fulfilling orders, delivering packages & our own marketing software. Prior to the stores acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt.
  • Risk of Loss
    By placing an order with us, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorised user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order. We retain the right to refuse any request made by you. Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever. The store reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, the store shall credit your account in the amount of the incorrect price. All features, specifications, products, prices of products and services, discounts, promotions and offers described on our services are subject to change at any time, and we reserve the right to make changes to them without notice to you. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the website; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last.
  • Privacy Policy
    Customers must acknowledge that we use third party suppliers to facilitate our business. This may include customer relationship management systems and marketing campaign management platforms. Our suppliers process your details but do not determine the purpose for their use, in accordance with the information given below. Our advisers and any relevant authorities may process your details only when an obligation for this arises. All information you submit to us will be deleted as soon as it becomes irrelevant to the purpose for which it was collected. For example, if you tell us you no longer wish to be a subscriber to our mailing list, your details will be taken out of our mailing data base. Further, outdated personal data is periodically and safely deleted in accordance with our internal data retention procedures. By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
  • Product Disclaimer
    While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. With respect to products sold on the site in no event shall the store, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.
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